About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Senior IT Process Improvement AnalystLocation: Frisco, TX or Atlanta, GA (midtown)Work style: Hybrid (in office T/W/Th)NCR Atleos is looking for a Senior IT Process Improvement Analyst to join the Enterprise Architecture team in Frisco, TX or Atlanta, GA. The ideal candidate will be responsible for providing process analysis and design for Enterprise Architecture and IT. You will collaborate with Enterprise Architecture and IT to better understand the strategy, services, processes, and roadmap. Your duties will include identifying opportunities for process improvement, reviewing processes to identify and resolve financial, technological, and operational risks. In addition, you will be responsible for supporting and aligning efforts to meet both Enterprise Architecture and IT business needs.Key Areas of Responsibility:
Provide process analysis and design for Enterprise Architecture and IT
Document As Is/Current State vs. To Be/Future State as well as perform gap analyses
Collaborate with Enterprise Architecture and IT to better understand and document strategy, services, processes, and roadmaps
Review processes to identify value add vs. non-value add activities and improve efficiency (Value Stream Analysis)
Review processes to identify and resolve financial, technological, and operational risks.
Lead collaboration sessions to document process and understand requirements
Help define KPIs as well as track and report on KPIs for Enterprise Architecture
Required Qualifications:
Bachelor’s Degree in a technical discipline or equivalent work experience.
At least 5 years of experience in IT process analysis and improvement, business analysis, or a related field.
Strong experience analyzing business processes within a service-based organization.
Strong understanding of process improvement methodologies such as Six Sigma, Lean, or Kaizen.
High energy level, good organization and multi-tasking skills necessary to achieve constantly changing mix of short, medium and long-term objectives.
Excellent communication, analytical, and problem-solving skills, including the ability to present to a diverse audience (business, technical, and leadership) and clearly communicate across diverse cultures and time zones.
Adept in Microsoft Office and specifically tools such as Visio, PowerPoint, or other presentation and process flow tools.
Ability to reduce complex problems to individual components and provide solutions.
Project management skills and familiarity with both Waterfall and Agile methodologies.
Ability to confidently run meetings with stakeholders.
Ability to work as part of cross-functional teams.
Strong business acumen.
Preferred Qualifications:
Familiarity with ITIL or ITIL certification
Experience with Jira
Six Sigma Greenbelt/Blackbelt certified
#LI-AR1#LI-HYBRIDOffers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include :
Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k
EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.