Reverse Logistics Analyst (Customer Onsite)

Based at the customer site, the The Reverse Logistics & Inventory Analyst is a key member of the reverse operations team, focused on: Managing the inventory disposition (“dispo”) table and reverse flows, Building and maintaining dashboards and analytics that give real-time visibility to the customer, and Driving process improvements as volumes and complexity scale. You will work closely with the customer’s operations and program teams, as well as 3PL partners, to keep reverse logistics stable, data-driven, and ready for significant growth. Duties & Responsibilities: Reverse Logistics & Disposition OwnershipOwn and maintain the inventory disposition / dispo table for reverse flows, ensuring data is accurate, current, and clearly actionable.Research and respond in a timely manner to inquiries from the customer regarding inventory status, disposition decisions, and reverse logistics flows.Use critical thinking to make disposition recommendations and support fluid, data-backed decisions for returned or excess inventory.Help build resiliency in the operation by serving as part of a small core team, reducing single-point-of-failure risk for critical reverse processes.Data, Dashboards & AnalyticsCollect, cleanse, analyze, and interpret data related to global supply chain and logistics operations, with a focus on reverse and inventory flows.Design, build, and maintain dashboards and reports when standard tools/dashboards are missing or broken, providing the team with clear operational visibility.Develop end-to-end data solutions utilizing relational databases and data visualization tools (e.g., SQL Server, BigQuery, Tableau, Google Data Studio/Looker Studio, Google Sheets).Translate complex data into concise, meaningful insights for both technical and non-technical stakeholders.Process Improvement & Program SupportPartner with the customer and internal teams to stabilize and then improve reverse logistics processes, especially as volumes grow significantly over the next several years.Map current workflows, identify gaps or bottlenecks, and recommend improvements that enhance accuracy, speed, and scalability.Support program / project-style work related to new reverse flows, additional dispo tables, system enhancements, and automation.Document standards, procedures, and best practices so the operation can be replicated and scaled. Stakeholder & Customer EngagementPresent findings, dashboards, and recommendations directly to the customer and internal leadership.Build strong working relationships with the customer’s operations and program managers, engineering / systems teams, and Expeditors colleagues.Communicate clearly, proactively, and professionally in a fast-moving, high-visibility environment.