Summary    The purpose of this job is to develop and provide support for the various Salesforce applications, processes, data, and reports utilized by the company, guests, and vendors; develop fixes, features, and enhancements for new and existing applications.Essential Functions    1. Create and develop new application software as well as develop features and functionality for existing software under direction from management or senior team members
2. Add features, fixes, and enhancements to new and existing applications, processes, and reports; identify technology to use and determine solution for development of new features and enhancements
3. Troubleshoot and analyze issues with applications, processes, data, and reports; determine appropriate action to follow to resolve issues
4. Test application code, features, functionality, and fixes; provide quality assurance (QA) for developers as needed
5. Collaborate with Developers, Business Analysts, and users to assist in supporting day-to-day business functions
6. Create new documentation and update existing documentation for IT systems and process; determine the related format, process, and diagrams to be used in the creation of materials
8. Collaborate with business users to define and/or clarify requirements for new or modified features
9. Train support staff and other team members on the proper use and troubleshooting of software applications
10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
11. Ensure all activities are in compliance with rules, regulations, policies and procedures#LI-CR1