Vacancy expired!
JOB TITLE: SERVICE MANAGER for New Development Apartment Community
REPORTS TO:Community Manager
SUPERVISES:All Service Team Members (Service Technician, Punch Tech, Porter, Housekeeper)
GENERAL DUTIES:
To provide prompt, professional and courteous service of all resident service requests.
To maintain all physical aspects of the community in accordance with the goals and objectives outlined in the approved Business Plan.
Supervise the maintenance staff to ensure that work is performed according to Provence Real Estate policies and procedures.
Communicate company philosophy, standards and expectations to Provence Real Estate associates.
To continually inform company members of changes to policies, procedures, codes and guidelines and provide guidance on implementing the changes
PRIMARY RESPONSIBILITIES:
Establish on-call schedules for maintenance staff giving consideration to holidays, weekends, and vacation schedules. Rotate on-call responsibilities with the maintenance staff.
Approve vacation/personal time off request (in coordination with Community Manger)
Keep the Community Manager informed of the status of all maintenance problems and offer solutions. Meet daily to discuss progress or complications regarding maintenance activities
Maintain accurate and adequate inventory in shop tools and supplies. Make recommendations to the Community Manager as to needed supplies, equipment.
Schedule, inspect and approve all contract work to ensure compliance with company policy. Assure all contractor's insurance is in accordance with Provence Real Estate policy and that the three bid process was used.
Ensure compliance with the approved budget when making purchases and/or obtaining bids.
Ensure that all service requests and completed promptly and efficiently. Monitor types and frequency of service requests (OneSite reports).
Walk the property daily noting any needed repairs.
Become familiar with and adhere to all federal, state, and local laws and regulations as well as Provence Real Estate policies and procedures and ensure all maintenance staff are in compliance.
Maintain a clean, orderly and secure maintenance shop according to Provence Real Estate policy.
Establish and follow a preventative maintenance schedule.
Perform other duties as outlined by the Community Manager and/or Portfolio Manager and Director of Operations.
Assist in the development and provide training, leadership, guidance and positive reinforcement for the maintenance staff.
Conduct on-site meetings and training as needed.
Participate in the new hire interview process of maintenance staff.
Assist in the evaluation process of maintenance staff.
Complete training requirements according to the Service Manager curriculum as outlined in Provence University.
QUALIFICATIONS:
EDUCATION
Minimum of a high school diploma. Vocational/technical school and/or college considered a plus.
SPECIAL SKILLS REQUIRED
Good communication skills/reading skills
Organizational skills
Leadership skills
Strong customer service/satisfaction philosophy
Excellent curb appeal/product readiness standards
KNOWLEDGE
Electrical
Plumbing
Heating, HVAC
Appliance Repair
Carpentry
Lock Keying
Swimming Pool and Spa Management
Budget Control and Projection
Interview & Hiring
Inventory Control/Purchasing
Preventative Maintenance Control
Renovations
Guidelines with OSHA, EPA, NIOSH, DOT
Develop Job Safety and Health Standards
PPE - Personal Protective Equipment Programs
REQUIREMENTS
Ability to read and write the English language in order to communicate with customers and process company paperwork
Ability to supervise, motivate and teach associates
Capability to work in inclement weather
Wear back brace, photo I.D. and company attire
Ability to display balance/equilibrium at heights above five (5) feet
Ability to lift 51 pounds
Dexterity to operate mechanical equipment
Own required tools
Own reliable transportation and valid Driver's License
Carry radio on-site at all times
Must maintain a personal cell phone
OSHA - Occupational Safety and Health Standards
EPA - Environmental Protection Agency to include Recycle, Reclaim & Recovery
NIOSH - National Institute for Occupational Safety and Health
DOT - Department of Transportation
MSDS - Material Safety Data Sheets
Ability to perform "on-call" requirements:
Must be in-town and available during scheduled "on-call" days
Wear Provence Real Estate apparel along with picture ID
EPA certification will be necessary for HVAC service calls
Non-intoxicated
EXPERIENCE
Preferably 2-3 years prior property management maintenance experience or related field. Minimum of one year supervisory experience of at least two people.
HOURS OF WORK:
All full-time associates are required to work a minimum of 40 hours per week. Service Managers are also scheduled for emergency service.
Every company member must complete a weekly time sheet or on-line time clock system. It is the responsibility of the Service Manager to see that this policy is enforced.
Service Managers are responsible to ensure that emergency response is provide 24/7/365. They provide backup emergency response even when they are not the primary "on-call" associate.
This position requires weekend and holiday hours, depending upon the requirements of the community. Service Managers also provide maintenance support to other Provence communities as needed.
Vacancy expired!