Bavarian Motor Experts, a leading independent BMW, Mercedes, Porsche and MINI service specialist in Honolulu, Hawaii, is seeking a highly skilled Service Advisor to join our team. The ideal candidate will have a passion for cars and a proven track record of growing the business while providing clients with exceptional service.
We are dedicated to delivering the highest level of service and expertise in maintaining German cars. Our team has a wealth of experience and our shop is equipped with the latest tools and software. You will be responsible for scheduling vehicles for servicing, guiding the customer through the repair process and ensuring high levels of customer satisfaction.
BENEFITS:
Market leading pay, based on experience
A great working environment with up-to-date tools at your disposal
Company training
PTO and paid holidays
Professional, fun, and friendly work environment with supportive management
Excellent benefits package, including full medical
Meticulously clean and organized facility
RESPONSIBILITIES:
Making appointments, processing repair orders, quotes and invoices
Providing customer support via phone and face-to-face at the shop
Qualifying customer problems and logging them for technicians to review
Ensuring customer approval for all remedial work to be carried out
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
QUALIFICATIONS:
A minimum of 10 years of experience working as Service Advisor / Writer on German cars
In-depth knowledge of at least one of the following brands: BMW, Mercedes, Porsche or Mini
Candidates MUST possess above-average phone and communication skills
Must bring a positive, upbeat attitude to this role and be completely comfortable upselling clients on needed services and repairs
Excellent follow-up and follow-through skills to ensure client satisfaction
Must have the ability to communicate technical information in non-technical terms to clients
Ability to evolve and adapt to changing business needs
Experience with Mitchell 1 software a plus
COMPENSATION:
Earning potential up to $150,000
Pay is negotiable and based on experience
If interested, please send your resume.