We are looking to fill a full-time Front Desk Guest Service Agent positions at Kiahuna Plantation & Beach Bungalows by Castle located in Koloa, Kauai.
SUMMARY
The Guest Service Agent provides prompt, courteous service to all hotel guests while managing check-ins, check-outs, reservations, and phone communications with professionalism and accuracy. As the primary point of contact for guests, this role ensures a welcoming experience by addressing inquiries, resolving concerns, and representing the hotel with a polished, service-oriented attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Greet guests upon arrival and departure, process payments, and issue room keys.
Manage reservations, including new bookings, modifications, and cancellations.
Provide information and recommendations on local attractions, dining, and activities.
Handle guest inquiries and resolve issues quickly and professionally.
Answer and direct phone calls, ensuring accurate and efficient communication.
Perform cash handling duties, including daily balancing and report reconciliation.
Enforce hotel policies and maintain high service standards.
This position is ideal for individuals with strong communication skills, attention to detail, and a passion for creating exceptional guest experiences in a professional hospitality setting.
SKILLS:
Excellent verbal and written communication skills.
Strong customer service and problem-solving abilities.
Professional appearance and demeanor.
Ability to multitask and remain calm under pressure.
Basic math and cash-handling accuracy.
Computer proficiency, including:
Basic Microsoft Office (Word, Excel, Outlook) skills.
Experience with hotel property management systems (PMS) preferred.
Ability to quickly learn new software and reservation systems.
Accurate cash-handling and basic math skills.
EDUCATION AND EXPERIENCE
Any combination of formal education, training, or experience that provides the required knowledge, skills, and abilities to perform the duties satisfactorily is acceptable. A high school diploma or the equivalent is preferred. On the job training is provided.
PAY RANGE: $26.00 / hour
Please apply in person or submit your resume.
Kiahuna Plantation and Beach Bungalows by Castle is located at 2253 B Poipu Road, East Entrance, Koloa, HI 96756