We are looking for a full-time dispatcher who will also need to be proficient in basic office duties. Must be self-motivated, eager to learn, punctual, a team player and be able to function in a fast paced environment.
JOB DUTIES
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs, using zello or telephones.
Oversee all communications within specifically assigned trips and take clear notes for the customer's records.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
SKILL REQUIRED
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Exceptional Skills in Customer Relations — Talking to others to convey information clearly and effectively.
Time Management — Managing one's own time and the time of others.
Service Orientation — Actively looking for ways to help people.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
EXPERIENCE
Minimum of two years in a customer service representative or dispatcher role.
High School Diploma or Equivalent.
Microsoft Office and Google knowledge.
Housecall Pro experience is a PLUS.