Occupancy Coordinator
Schedule: Monday to Friday 8:00am-5:00pm
Job Type: Temp to hire
Pay: $24/hr
Parking: Available
Industry: Leasing and Housing
About the role:
Responsible for oversight of all occupancy-related activities for property. Maintains recertification schedule and ensures accurate and completed re-certifications by the anniversary date of move-in and accurate and completed Interim Certifications, as requested. Also responsible for overseeing discrepancy reporting, marketing and leasing property and all waitlist activity in accordance with policy and procedures set out by management.
Duties/Responsibilities
Occupancy/Recertification:
Maintains and monitors a viable Wait List of qualified perspective residents, as well as internal transfer lists, minimizing vacancy loss; sends proper notices to add and/or remove applicants as necessary.
Conducts phone and on-site interviews for potential applicants/residents; shows unit(s) if available.
Schedules applicant appointments; conducts initial and follow-up interviews as necessary and approves all move-in files prior to third party or manager review and approval.
Ensures that recertification letters are mailed to residents 120 days prior to the anniversary date of move-in (depending on agency requirements); Oversees appointments with residents to sign necessary forms.
Ensures reminder notices are sent to residents who fail to make prompt appointment responses for the recertification process.
Ensures all re-certifications are scheduled so that they are completed by the anniversary date of move-in.
Reviews recertification schedule in Yardi on a monthly basis for timeliness.
Keeps up-to-date with latest developments in recertification process for property.
Perform all LIHTC applicant interviews. Responsible for LIHTC compliance in accordance with TCAC.
Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation/correspondence.
Marketing:
Assists in the development and implementation of marketing plan
Assists in creation of advertisement for newspapers and other listings
Markets vacant/on notice units.
Shops competition as needed to determine the status of current market.
Conducts marketing surveys of competition, including occupancy rates, amenities, prices, specials (e.g., one-month free rent), traffic, etc., and use the information to develop strategies.
Leasing:
Greets prospective residents
Walks property tour route daily to ensure it is clean and presentable
Shows model units, common areas, and amenities
Logs all rental traffic to include guest cards and phone calls.
Completes follow-up of all rental inquiries (send thank you note, call, etc.) in a timely manner.
Processes rental application and prepare lease forms and reports according to property guidelines.
Qualifies, demonstrates, and leases apartment in accordance with Fair Housing Guidelines
Collects deposit and /or fees associated with move in
Conducts unit inspection for move-in
Tenant Management / Relations:
Participates in property inspections: quarterly, move-in and move-outs
Aids residents with the move-out process
Addresses complaints and resolve issues in a timely and professional manner
Retains accurate records
Administrative:
Contributes to the general upkeep and cleaning of offices, common areas, and models.
Maintains confidentiality of resident, applicant, and or employee information.
Attends mandatory meetings and trainings
Other duties as assigned.
MINIMUM QUALIFICATIONS
A. Education – High School diploma or GED
Business school, college, or related accredited courses in management, accounting and or marketing.
B. Experience
One year of related leasing/marketing/sales experience or equivalent combination of education
and experience preferred.
Computer literacy; basic working knowledge of MS Word and Excel
C. FOR OCCUPANCY SPECIALIST:
Two years’ experience in multifamily, elderly, or related occupancy management position.
Occupancy certification/designation (SCHM for tax credit properties, COS or CPO for HUD
properties)
TO APPLY: Text OCCUPANCY COORDINATOR to 808-533-9068 to receive a link to our online application and to speak to a recruiter.