Hostperson, Binchotan Bar & Grille - Casual

Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid’s hottest new restaurant guests explore the long-running creative culinary exchange between Hawai’i and Japan at our Traditional northern Japanese grill utilizing centuries-old practices of robatayaki: fireside cooking, grilled to perfection. Originating from Hokkaidō, Japan, robatayaki reflects the seafaring lifestyle: seasoned fishermen grilling up their fresh catch over the irori, or glowing white coals, served sizzling hot.What you will be doing:Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized serviceMaintain menus to ensure we always have an adequate clean supplyEnsure cleanliness & orderliness of host stand including surrounding work areas. Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table)Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guestsPerform opening/closing side duties as assigned and set all tables according to standards and proceduresAssist other Food & Beverage outlets with their operations during peak times or when requiredApply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Be well versed in hotel fire & life safety/emergency proceduresMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the Hotel