Global Account Manager

Are you ready to take the next steps in your career in the semiconductor industry? If so, we have an exciting opportunity for you as a Global Account Manager at IMS Nanofabrication's Boise, ID location.  At IMS Nanofabrication, we are embarking on a journey to bolster our service capabilities in the USA. As a Global Account Manager, you will play a pivotal role in ensuring a seamless interface with our local customers and our headquarters in Vienna. Your contributions as part of the sales team will shape the future success of IMS USA.Your Responsibilities:Build and maintain (“own”) strong relationships with key clients, serving as their primary point of contact for all business-related mattersDevelop and implement strategic account plans to achieve sales targets, foster account growthConduct regular business reviews with clients to assess their needs, address concerns, and provide solutionsCollaborate with other functions (marketing, customer support, product mgt etc.) to ensure seamless delivery of products/services and exceptional customer experience.Identify upselling and cross-selling opportunities; manage contract negotiationsStay updated on industry trends, market conditions, and competitor activities Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholdersTimely resolve any issues and problems faced by customers and deal with complaints to maintain trust