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OverviewTSheets set up shop in a little-known tech hub of Eagle, Idaho in 2006. Now owned by Intuit, we are surrounded by rolling foothills and mountain slopes with the 25-mile Boise River greenbelt running through our backyard. The TSheets team lives, eats and breathes our core values, one of which is: Work really hard; play really hard. We are a dynamic, close-knit team with strong convictions. We also offer an extensive benefits package for all full-time employees including company-paid health benefits. You will be joining a fun, creative, experienced, and bright team, who are passionate about what we create.Delivering a wow experience to our customers is our top priority, which means that hiring friendly, customer-focused team members is critical to our company’s and our customers’ success. We are always happy to answer the phone, and we proactively encourage our customers to contact us with their questions, concerns, suggestions for product improvements, or even to simply say hello!We’re looking for outgoing, upbeat customer experience representatives to learn our product inside and out, and to work as part of a team to deliver an unforgettable experience to our customers, as well as our accounting, bookkeeping and small business partners on a global basis. Just read our reviews, and you’ll know what being part of this team means! What you'll bring
Experience with front-line customer support and sales
Stellar written and verbal communication skills
Friendly, outgoing personality
Knack for listening to and empathizing with customers
Comfort with web-based applications
Desire to learn and understand SaaS and the small business ecosystem
High school diploma or equivalent
Brownie points awarded if you have the following:
Experience with tech companies or startups
Experience with accounting or payroll
Post-high school education
Bilingual abilitiesHow you will lead
Provide exceptional customer service at all times while responding to support tickets, phone calls, and live chats
Ensure long-term customer success from the beginning of their trial period and forward through product onboarding and support
Follow through with our customers’ requests, feedback and questions
Recognize happy customers and help inspire brand advocates to secure testimonials, product reviews and case studies
Track down and get to the root of any issues that arise for our customers using honed analytical techniques
Build trust with our accounting and bookkeeping partners and encourage them to refer their clients
Keep the entire TSheets team well informed on customer needs and desires
Manage various customer service projects to help the team stay informed and efficient and to continually improve processes
Stay active on our social forums and live chat
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Vacancy expired!