Customer Service Representative

The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long‑term customer relationships while delivering exceptional service and sales support.The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged equipment, hot shot orders and daily customer interactions, while providing product selection guidance, quoting, and order processing.In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers. Job Responsibilities:Order entry and shipment trackingPost-sale support as requiredFacilitate product returns and train customers on warranty processingOther duties as directed