OverviewCompany is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf ResponsibilitiesThe Crisis Stabilization Unit (CSU) Supervisor is responsible for planning, organizing, and influencing department activities and delivery of Business services while maintaining continuous quality improvement. The Manager maintains operations within budgetary parameters. Effectively interacts with patients, patients’ families, and health team members, while maintaining standards of professional business service. The CSU Manager is accountable to the Director of the CSU or CEO for the day-to-day management of personnel, including staffing, timekeeping, employee evaluations, counseling interviewing and selection of staff within established guidelines. QualificationsEDUCATION, EXPERIENCE, TRAINING
Bachelor’s degree in healthcare or psychology related field, required.
Licensed Clinical Professional Counselor, required.
Three to five years of experience in health care or management
Strong organizational skills required for effective communication with patients, physicians, public, staff and administrations. Must be able to work in fast paced environment with frequent interruptions.
Knowledge of medical terminology preferred.
Effective written, verbal communication, and interpersonal skills
Ability to multi-task, prioritize needs to meet required timelines.
Analytical and problem-solving skills
Customer Services experience required.
Working knowledge of computer systems, equipment and processes commonly performed within the CSU area.
Knowledge of equipment and machines used in the Crisis Stabilization Unit
Well versed in billing and collection regulations and requirements by payer
Knowledge and understanding of Accounts Receivable, Medicare, Medical, HMO/PPO, Commercial and Billing processes.
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FacilityMercy Medical CenterLocationUS-IL-AuroraID2024-185163CategorySupervisor RNPosition TypeFull TimeShiftDaysJob TypeNon-Exempt