Vacancy expired!
Job Description - Service Desk Specialist
We are working with a well known Private Equity company who is currently looking for additional IT Support in their Chicago office. They are currently seeking an energetic and positive Service Desk Associate that will work onsite at the location full-time helping deliver white glove IT support. This Associate will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This team member will provide high-quality customer service and ensure that IT systems and equipment issues are resolved in a timely manner to keep the team productive. Support will be offered both onsite and virtually for the firm. Key Responsibilities & Duties:- Understand issues and analyze the problem in a systematic fashion
- Analyze systems reports and produce meaningful incident resolution
- Serve as first point of contact for endpoint troubleshooting.
- Review ticket queues and be able to manage priority and tasks while communicating updates to end users
- Have a strong background in Microsoft O365 and Windows workstations.
- Understand, troubleshoot and remediate desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.)
- Troubleshoot virtual conferencing systems (Such as Zoom) and support conference room technology
- Troubleshoot iPhones and iPads
- Strong communication skills to be able to work with staff, multiple internal teams and executive users
- Assist in designing and documenting end user solutions.
- Configure and deploy Windows Laptops
- Bachelor's degree in Computer Science, MIS, or equivalent preferred
- 3-5 years of work experience with progressively more responsibilities
- Act as escalation engineer for level 2 and level 3 support issues, and work items in queue
- Assist in managing and delivering IT related projects.
- Troubleshooting experience with Active Directory, O365 and Windows applications
- Experience with Antivirus platforms, as well as OS patching
- Mobile Device Management experience a plus
- Demonstrated proficiency with Windows OS troubleshooting.
- MS Exchange and MS Windows Server a plus
- Excellent organizational, verbal and written communication skills
- Experience with SCCM or any imaging technology is preferred
Vacancy expired!