OverviewHow You’ll Make an ImpactAs an Account Manager in the digital media team, you will play a pivotal role in driving client success by developing strategies using Epsilon’s Digital Media Solutions that align with client business objectives as well as lead internal teams to the successful execution of personalized digital campaigns. You will leverage your deep understanding of consumer behavior, marketing principles, and Epsilon’s personalized media capabilities to develop innovative campaign strategies that maximize client ROI and market share. Your ability to partner with Sales to identify opportunities for program optimization and incremental revenue will fuel account growth, and your strategic insights will help shape and expand client roadmaps.You will foster a collaborative cross-functional team environment and guide the team to deliver exceptional client service and achieve strategic goals, while your focus on operational efficiency and process optimization will ensure seamless campaign execution and scalability. Through your expertise in data analytics, you will monitor program performance, develop mitigation strategies, and provide actionable insights that drive continuous improvement. Your commitment to excellence will not only enhance client satisfaction but also help strengthen Epsilon's position as a market leader in personalized media solutions within the digital media landscape.What You’ll Achieve
In this role, you will enhance client relationships by consistently delivering programmatic strategies that achieve client business objectives. Your strategic guidance and expertise will lead the cross-functional team to the successful execution of client programs that maximize ROI, identify new opportunities for revenue growth, and expand market share.
Your efforts in optimizing internal processes and ensuring operational efficiency will result in streamlined campaign execution and increased scalability. Through your focus on insights and performance monitoring, you will provide clients with valuable insights that drive decision-making and program optimization. Ultimately, your contributions will not only drive client satisfaction and retention but also reinforce Epsilon's reputation as a leader in personalized media solutions.
You are a results-driven professional with a passion for marketing, client success, and strategic media planning and execution. You excel at building strong, lasting client relationships by delivering innovative, data-driven solutions that align with client goals and drive measurable business outcomes. Your ability to think strategically and identify opportunities for growth sets you apart, as does your knack for optimizing campaigns to maximize return on investment and expand market share.
As a natural leader, you will foster a culture of collaboration, accountability, and continuous improvement. You have a keen eye for operational efficiency, always looking for ways to streamline processes and scale efforts effectively. Analytical by nature, you are comfortable working with data to uncover insights, drive performance improvements, and deliver compelling results for clients. Your commitment to excellence and proactive problem-solving skills makes you a critical player in reinforcing Epsilon's position as an industry leader in personalized media solutions.
Who You Are
What You’ll Bring With You
Client Strategy & Relationship Management:
Work closely within the digital media team to apply an understanding of client objectives, consumer behavior, marketing principles, and Epsilon products, developing campaign and messaging strategy recommendations.
Utilize Epsilon’s comprehensive digital media solutions—encompassing programmatic display, video, OTT/CTV, and streaming audio—to develop and execute strategies that meet client needs and drive growth.
Develop and manage client roadmaps in alignment with quarterly account forecasts, ensuring strategic integration with our digital media offerings.
Identify opportunities for program optimization and incremental revenue.
Provide strategic insights to support account growth and partner with the Client Development Director to present new opportunities.
Reporting & Analytics:
Monitor and manage program performance against KPIs, identify risks, and develop mitigation strategies.
Create and present comprehensive campaign performance reports to clients.
Analyze data to extract actionable insights that optimize program effectiveness.
Execution, Process, & Project Management:
Partner with cross-functional teams on account and campaign setup to align with strategic goals.
Demonstrate expertise in all Epsilon Account Management tools and processes, ensuring effective and timely execution of campaigns.
Lead campaign launches and coordinate with cross-functional teams to ensure success.
Operational Efficiency:
Drive standardization and automation to improve operational efficiency.
Apply a global perspective to assess the impact of products and processes across teams.
Ensure internal resources are efficiently managed to meet client and company objectives.
Promote the adoption of tools, processes, and best practices throughout the team.
Why you might stand out from other talent:
Bachelor's Degree from a four-year college or university is preferred.
4+ in Account Management or Project Management (digital marketing or interactive agency experience is a plus).
Excellent client service acumen, presentation, and writing skills.
Creative, self-starter, who thrives in a dynamic, fast-paced work environment.
Ability to manage and prioritize multiple tasks and projects.
Track record of working across an organization to get things done.
Ability to learn quickly and think strategically.
Proficient in Excel, Word, PowerPoint.
Additional InformationWhen You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.
Because You MatterAs an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge: Flexible time off (FTO), 14 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.