Director, Release Management

About the TeamJoin a high-impact team of platform engineers at the heart of our enterprise technology ecosystem. The ServiceNow Solutions and Services team, part of Digital Technology Operations, is responsible for the design, build, support, and operation of our critical business platforms and services. The Impact You’ll MakeThe Director will oversee our release management and deployment activities, and will define and enforce best practices for software releases, working closely with various departments to ensure high-quality, efficient, and low-risk delivery of new features and products to end-users. This is a team where engineering excellence, architectural rigor, and problem-solving at scale drive everything we do.What You’ll DoMaintain and continuously improve the enterprise-wide release and deployment management processes and procedures, ensuring they are adopted by all relevant teams.Lead, mentor, and motivate a team of release managers and release engineers, fostering a culture of continuous improvement and delivery excellence.Define the vision, roadmap, and requirements for the release process and associated infrastructure, aligning release schedules with business and technical objectives.Oversee the creation and management of the enterprise release calendar and coordinate go-live activities across multiple development, QA, and operations teams.Proactively identify, manage, and resolve risks and issues that could impact the scope, quality, and schedule of releases. Develop rollback plans and support incident management when deployment issues occur.Serve as the primary point of contact for release status and strategy, communicating effectively with a wide range of stakeholders, including executive leadership and external partners.Define and track release performance metrics through trend reporting and analysis to identify bottlenecks and drive improvements.