Enterprise Account Manager

JOB DESCRIPTIONAs an Account Manager on the Account Management team, your primary responsibility will be to provide exceptional service to our clients. This includes being proactive, finding solutions, and collaborating with team members to achieve the best results. You will also need to become an expert in our ALIS software to effectively match clients with the right features for their communities. This role is ideal for someone who naturally excels at client engagement.Review CalendarReview, respond, follow up with clients Prioritize goals and to-do’sContinuing education on product and industryCheck Calls/Texts/Messages on DialpadALIS Pay Ticket Tracker and follow up itemsCheck/Update HubSpotJira Ticket GroomingClient Meetings TrainingsCovering Support LinesDocumentation/Notes consolidation Attend product management and client services meetings Monthly Billings SheetReview client transitions and cancellations Client monthly business reviews Updating Sales Record Data in HubSpotProactive Outreach to clients New Release feature ReviewNew Release feature roll out and training Executing on Transitions and CancellationsQuarterly business reviews with C-Suite ClientsLead management for organic sales with sales goalProcess contracts per internal process for leads and equipment (cbs) for organic clientsActively monitor usage / client status calls Assist with conferences and marketing effortsCustomer Relationship and special projectsOwn the Account Management flow across departmentsBalance internal projects with external/client facing meetingsUp to 15% Travel