Systems Administrator

The System Administrator is responsible for coordinating all aspects Adtalem's enterprise systems ensuring all system administration activities are completed. Scope of work will be varied but will focus on supporting the multiple organizations utilizing the applications. This position will specifically focus on administering and supporting Adtalem’s DocuSign implementation within an enterprise Salesforce environment.Work closely with business teams to understand business processes and translate those processes into application workflows.Assist with implementation testing and projects.Generate and provide training and training documentation as needed for multiple personnel, faculty, students, and help desk personnel.Manage the development of knowledge base tools, processes, and workflowsWrite and execute software automation scripts, macros, and testing applications as needed to fulfill business objectivesResearch, diagnose, troubleshoot and identify solutions to resolve customer issues related to application use, design and configuration.Ensures that all accounts are created accurately and within a timely manner. Manage multiple customer issues simultaneously. Responsible for ensuring all system configuration and administration are completed for multiple Adtalem Global Education brands.Definition and creation of business rules.Incident monitoring and reporting.Data management and report creation.Assist the business with case audits.Data management and report creation.Write and execute database queries and software automation scripts, macros, and testing applications as needed to fulfill business objectives.Work with the helpdesk to set up email redirects.Integrate new products (schools), categories, statuses, custom fields, standard responses etc., into existing structure.Maintain interface documentation.Performs related duties as assigned.Work with product vendor to resolve application issues as needed.Perform Salesforce/DocuSign administrator functions including maintenance/updates, dataloads, system backups, security, roles, profiles, sharing rules, workflows and groupsPerform daily monitoring for electronic document processing and Integrations related to Salesforce and DocuSign Connect.DocuSign User Management and technical support.Performs other duties as assigned.Complies with all policies and standards.