Technical Product Manager - Global Corporate Technology Service Desk

This opportunity is part of the Global Technology Service Desk organization, where our mission is to identify, monitor, prioritize, and solve issues across the McDonald's System for Global Technology products and services.  We value collaboration, thoughtful effort, and clear communications to get our people back to work and our systems back to green quickly and effectively.  As the Technical Product Manager you will manage the relationship with our Global Corporate Service Desk provider and act as a single point of contact for issue escalation and Shift Best continuous improvement.  You will be responsible for driving the Global Corporate Service Desk toward the future of support services, vendor management, governance, and leadership communications. ResponsibilitiesContinuously drive Shift Best activities to improve issues resolution and organizational effectiveness across Global Technology.Lead Automation opportunities toward next generation support experiences including Chat, AI, contact management, and pre-emptive issue resolution.Define and measure critical metrics for success demonstrating value to our organization.Develop and maintain 2-3 year future forward Service Desk evolution planManage collaboration, communications, and governance with our Global and Market partners to share roadmaps, gather and maintain knowledge and expertise, and foster adoption.Collaborate with Global Technology teams to enable understanding and support of end user experienceWork flexibly to facilitate and manage stakeholder expectations and vendor delivery in a federated environment.