he Patient Care Coordinator is, generally, the first point of contact for a patient seeking care at Endodontics Ltd and shares responsibility with other staff for providing a satisfying experience for patients and referring Doctors. The Patient Care Coordinator fields a wide range of questions about the operations of Endodontics LTD, facilitates the process of appointing the patient for care, and collects payments at the point of service.
Duties & Responsibilities
Interacts positively and professionally with patients and other customer contacts, both in person and through phone communications.
Understands operations of the clinic and policies and procedures of the company to effectively, accurately, and completely provide information to and obtain information from patients and other contacts.
Takes and relays messages requiring follow-up to appropriate persons.
Is knowledgeable about and behaves in a manner consistent with the company’s patient service expectations/standards.
Schedules patient appointments using principles and protocols to productively schedule and maintain efficient provider schedules. Appointment lengths need to be varied based on the treatment being done.
Exercises sound judgment, consistent with established guidance from provider’s parameters, in determining the urgency of a patient’s need to be seen by a provider and scheduling appointments. When unclear, seeks assistance from care staff.
Takes the initiative to contact patients potentially available with short notice to fill open time in the provider's schedule.
Contacts patients to confirm future appointments.
Notifying patients of office policies prior to the first appointment