We are looking for a friendly, reliable, and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring every interaction reflects our commitment to excellent service. You’ll handle inquiries, resolve issues efficiently, and provide accurate information about our products and services.
Responsibilities
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Identify customer needs and provide appropriate solutions or escalate complex issues when necessary.
Gather customer feedback and suggest process improvements to enhance service quality.
Stay up to date with product information, company policies, and promotional offers to provide accurate assistance.
Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
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