Vacancy expired!
Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to.
Located in Chicago’s Andersonville neighborhood; telecommuting is available.
Qualifications
At least 2 years experience in technical support, preferably phone support
Experience with Microsoft Windows operating systems
Familiarity with databases and database troubleshooting
Knowledge of computer network systems
Ability to troubleshoot software problems and offer solutions by phone
Good problem solving skills with attention to detail
Strong verbal, written, interpersonal, and organizational skills
Ability to work both independently and in a team environment
Experience with SQL Server 2022, Sybase SQL applications and databases
Ability and excitement to learn new skills
A ‘think outside of the box’ mentality
Customer Service experience
Software training experience a plus
Previous experience training customers on software usage
Experience with use of peripheral devices
10% or less travel to customer locations within the US to train and install software
Benefits
Casual environment with a great group of people who love what they do
In office or telecommuting options
100% paid health insurance
2 weeks vacation to start
Generous 401K options
Permanent full-time.
Vacancy expired!