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Job Description :The CCB Remediation and Corrections (R&C) team works directly with multiple lines of business to correct harm to customers caused by business or operational process break. The Project Manager is responsible for the end to end management of correction case activities for the Credit Card book of work. The Project Manager plays a critical function in supporting the entire correction process including: identifying the correction strategy; coordinating internal resources (Business Analysts, Data Analysts, Testers, QR Analysts); engaging with partners such as Legal, Compliance, Controls, Finance, Tax, and Communications; driving cases to execution and recovery; and completing any case closure requirements.Ultimately, the Project Manager ensures the case is completed to remedy the issue, that any atonement or compensation for the customer occurs as appropriate, and that R&C Guidelines are appropriately applied and followed.Presentation and negotiation skills are critical as this role will require frequent interaction and communication with cross-functional partners, and presentation to LOB executives. A successful candidate will excel at creative thinking and problem solving; be self-motivated, confident, and ready to work in a fast-paced energetic environment; have the ability to manage changing priorities; and be skilled at working multiple complex initiatives at one time.Key Responsibilities :Facilitating regular status meetings, building timelines, publishing agendas and notes
Holding project team members accountable for meeting deliverables and established milestones
Collaborating with subject matter experts and R&C peers to understand the break, how customers were impacted and what steps need to be taken to identify and correct customers
Managing all aspects of the customer communication strategy
Providing accurate reporting on populations, financials and case health
Creating presentation decks for awareness and approvals
Communicating with senior level managers; providing visibility of current case status and obstacles
Managing all the above while adhering to the CCB Remediation and Corrections Guidelines
Qualifications :3+ years working with Card business, processes, systems and products preferred
3+ years managing issues/projects
Ability to influence and direct activities outside direct control
Excellent time management and organizational skills - ability to deliver initiatives with the highest level of quality and meet and enforce deadlines
Initiative, drive, self-motivation, good judgment and commitment to taking on additional tasks to help deliver results based on established target dates
Ability to define and drive strategy by working with Risk, Legal, Compliance, Controls, Business Process Leaders, and Technology
Interface with all levels in the organization from senior management to process partners
Effectively communicate key messages and simplify complex business situations; communicate effectively with technical and non-technical stakeholders
Navigate a global organization and be able to prioritize competing objectives
Process-oriented with strong organization and critical problem-solving skills
Possess strong verbal and written communication skills for all levels
Proficiency with standard MS Office tools (Excel, Word, PowerPoint, Project etc.)
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.Equal Opportunity Employer/Disability/Veterans
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