Vacancy expired!
- High School diploma or equivalent required.
- One (1) years of business office experience, preferably in the areas of Patient Access, billing, collections, insurance principles/practices, or accounts receivable. Completion of 12 (twelve) hours of coursework in a business or healthcare related field of study may be considered in lieu of business office experience. Previous experience in Patient Access is highly desirable.
- Knowledge of all tasks performed in the various Patient Access Service areas is necessary to provide optimum internal and external customer satisfaction and provide the opportunity for accurate reimbursement.
- Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when dealing with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.
- Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.
- Must demonstrate detail orientation, critical thinking, and problem solving ability.
- Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
- Demonstrated ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations.
- Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
- Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.
- Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims preferred, but not required.
- Plays a vital role in representing JMH in a positive, compassionate manner with professional communication, mannerism, and appearance
- Assist patients/visitors throughout the enterprise, providing telephone support, one-on-one assistance and way finding.
- Maintains cooperative and productive working relationships with all co-workers, physicians, management, and external customers to coordinate for optimum patient flow and throughput.
- Actively supports patient/family centered care by actions and attitude that demonstrates service excellence.
- Identifies customer service concerns and resolves and/or initiates service recovery.
- Accountable for Admissions and/or Registrations (Outpatient/ED/Pre), to ensure accurate demographic/financial data is properly obtained, entered, and documented into required system(s), which includes Bedside registrations, Pre-Registration, Point of Service Registrations, Bed Assignments and Facility to Facility Transfers, Initiates the Patient Revenue Cycle by proper identification, verification and entry of insurance and authorization information.
- Notifies and explains financial obligation to the patient/guarantor in a compassionate manner.
- Provides resources for financial assistance.
- Stays abreast of insurance and billing codes updates.
- Verifies Medicare Medical Necessity and issues ABNs for none covered services.
- Issues and explains insurance waivers, as necessary.
- Ensures outpatient physician orders are scanned and attached to the patient visit and tests are ordered via the order entry system accurately.
- Performs other related work as required or requested.
Vacancy expired!