Vacancy expired!
Onsite Service Dispatch , Lisle, IL
Kelly Services is currently seeking an onsite Service Dispatcher role for one of our top clients in Lisle, IL. This is a contract to hire role. Hours would be from Monday-Friday from 9:30 AM-6:00 PM CST.Training will be 3-4 weeks and the hours for training will be 8:00 AM-4:30 PM CST Monday-Friday.Pay is $20/hr.Service Dispatchers are responsible for the timely dispatch emergency service requests, processing emails, and taking inbound phone calls from all service lines for Client CSS and Client SAT. This position regularly interacts with Customers, associates within the PNC, Field Service Leaders, and Technicians. Responsibilities- Review service requests for scope accuracy and special requirements.
- Dispatch emergency calls for Client CSS Technicians and Subcontractors.
- Dispatch emergency calls for Client Access Technologies via SAP & Astea.
- Process 3rd Party Email boxes by generating tickets and responding to customers.
- Process SAT email boxes by generating tickets and responding to customers.
- Handle incoming phone calls from Customers, Field Technicians/Subcontractors, and Branch Personnel.
- Document open service tickets by capturing relevant information from field technicians including times, dates, issues, causes and resolutions.
- Ensures that important commitments are fulfilled, and deadlines met.
- Expresses commitments to satisfactorily resolve and/or escalate customer issues.
- Prioritize customer issues above lower priority activities.
- Must be able to find and research a customer's service and/or alarm history.
- Follows established sequences, policies, and procedures.
- Complete all other tasks as assigned.
- Complete miscellaneous tasks as assigned.
- Excellent written and verbal communication skills, including strong telephone skills.
- Strong computer keyboarding skills; the ability to type while speaking on the telephone.
- Excellent Customer Service skills; able to diffuse tension, listen, empathize, and work to set & meet expectations towards solving customer issues in a calm fashion.
- Excellent attendance track record.
- Possess the ability to build relationships with internal/external customers and vendor partners.
- Creative prioritization and problem-solving skills.
- Strong team player through active participation; able to learn, share best practices and contribute to a positive team environment.
- Experience with Microsoft Word, Excel, Outlook and Internet Explorer.
Vacancy expired!