Client Relationship Specialist

Essential Duties and Responsibilities:Regular attendance and punctualityTime FlexibilityCollect samples from on-site drop boxUnpack and packs shipments and document receipt of sampleOrganize and record samplesData entry into LIMSMaintenance of the department and lab, including stocking supplies and housekeepingQuick hone and email correspondence with clientsReview analytical reports quickly and accuratelyScan and send out reports in a timely mannerAssist with customer servicesHandle interactions with walk-in clientsConduct all activities in a safe and efficient mannerPerform other duties as assignedAccount MaintenanceFollow up calls and visits with clientsSubmits client complaints and participates in corrective action/follow-up as neededCommunicates client issues / complaints to salesFollows up on client requestsSupports the follow up of quotes / bids for tracking purposesForwards opportunities and leads to salesForecasts upcoming workAsks for the next opportunity