Order Entry/Customer Service Specialist

Description Opening Available for Customer Service Specialist (Order Entry)! Are you an articulate, highly skilled Customer Representative looking to expand their career in the growing Plastics Manufacturing industry? Then you may be the candidate who Robert Half is looking for. Are you always outgoing and sociable? This could be a great position for you. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Oak Brook, Illinois region and is a permanent employment opportunity. This position is 100% on-site. This role is responsible for the support of Account Managers and the customers within their territories. This includes order placement, internal processes, and collaboration with other departments to ensure timely and accurate information regarding receipt of product and order shipment. Critical Activities Performs order placement and internal processes, including logistics management, railcar tracing while providing accompanying documentation. Manages material allocation and inventory Responds timely and professionally to customer inquiries and Account Managers inquiries Manages multiple customer accounts simultaneously Confirms / Acknowledges all sales orders by collaborating with Credit Department while also supporting Sales in resolving credit issues Accurate and timely invoicing responsibilities after material delivery Participates in department meetings with a focus on relationship building, information sharing and best practices Demonstrates a high level of professionalism in all communication with special attention to style, tone, and manner Provides back up to fellow customer service specialists as needed Requirements - Excellent customer service and office administrative skills - Proficient with diversified computer software and systems - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Excellent written, verbal and social communication skills - Hands-on knowledge of Microsoft Office Suite - achievement oriented, positive attitude and an approach to work rooted in professionalism - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired - No stranger to performing extensive research to resolve complex customer inquiries - Well-founded grasp of Inventory Records - Practical knowledge of Supply Inventory - Experience with Material Planning - Supply Chain Logistics experience preferred - Coordinate Logistics experience required - Proven knowledge of Materials Handling - Proficiency in logistics - Order entry experience desired - General familiarity with Inventory Tracking - Quality experience with Sales Quotes - Demonstrated talents in communicating and interacting with clients/customers, both internal and external We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .