6142 - Ft Wayne - 3705 N Clinton Street, Fort Wayne, Indiana, 46805CarMax, the way your career should be!General Summary:Under general supervision, performs mechanical and cosmetic repairs on customer and internal CarMax vehicles in accordance with all standards described in the CarMax Certified Quality Inspection Process and the Retail Repair Process. Additionally, performs all customer contact functions during repairs as defined by CarMax “Voice of Customer” processes, orders and maintains parts and supply inventories and properly uses and maintains all CarMax Tools and Equipment to support the store operations.Principle Duties and Responsibilities:
Execute CarMax Standardized work
Engine Repair
Advance engine performance and drivability
Electrical systems repair
Manual drivetrain and axlerepair
Brake diagnosis and repair
Steering andsuspension repairs including 4-wheel alignments
Heating and air conditioning repair
Inspect vehicles per CarMax Quality Standards when needed.
Maintain workplacecleanliness and organization in accordance with CarMax 5S standards
Maintain, repair, and clean shop equipment
Interact with all customers in a friendly, service oriented manner
Consult with servicecustomers regarding neededrepairs
Reviewrepair orders for work performed and accuracy of all labor, parts and sublet documentation for billing
Close and invoice repair orders
Explain all recommendations/repairs/service/maintenance performed to ensure customerunderstanding
Collect service payments and managescash including receiving and counting money
Locate and receive shipments of parts
Receive parts into inventory
Maintain theparts inventory for neatness, accuracy (cycle counts), and correct stocking levels
Control service supplies to minimize waste
Additional Responsibilities May Include:
Provide general support to store operations to maintain vehicle inventoryand meet quality standards
Support salesby helping to assess vehicle conditionduring the condition assessment process, prepping sold vehicles for delivery, and receiving and processing vehicles beingtransferred into or out of inventory
Set up and coordinate handling of vehicles with on lot and off lot sublet vendorswhen the needed work cannot be performed in house
Job Specifications:Work requires ability to:
New Associate Orientation Training – Operations
Kronos Training for HourlyAssociates
Refrigerant Recycling License
Where required by State/Local law, maintain ASE Certifications in Steering and Suspension (A4), Brakes(A5),Heating AirConditioning (A7), Electrical (A6),Engine Repair (A1), Manual Drive Train and Axles (A3) , and Engine Performance (A8)
Read, interpret and transcribe data in order to maintain accurate records
Required to perform multiple duties in a high-energy, fast-paced environment
Lift objects that weigh as much as50 pounds
Speak and listen to customers/associates, both in person and over the phone
Demonstrateattention to detail and have manual dexterity in both armsand hands
Monitorshop compliance withCarMax, O.S.H.A., and EPA standards
Demonstrateexceptional interpersonal, communication, and customer service skills
Demonstrateexceptional telephone etiquette and active listeningskills
Working Conditions:
Combination of both office and outdoorenvironment; may include working at times in noisy and/or inclementweather conditions.
May requirewalking orstanding for an extended period of time.
Flexible work hours with shifts that may include nights, weekends, and holidays.
WearCarMax clothing (acquired through company) at all times working in the store.
Follow allCarMax, O.S.H.A., and EPA standards including the useof Personal Protective Equipment, and properwaste disposal in requiredareas.
Adhere to all CarMax policies including Attendance,Asset Protection, Integrity and Uniformpolicies.
About CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.