Job Title: New/Senior/Lead Business SpecialistJob Code: 107129, 107390, 107250Job SummaryThe New Business Specialist (Senior and Lead) is accountable for the execution of customer requested work essential to meeting key performance indicators through research of facilities, applying design standards, pricing, invoicing, contracting, and order management. Capable of providing technical solutions and process insights that facilitate efficient installations for both the customer and the company. Anticipates challenges and collaborates with stakeholders to meet customer in-service requests. Provides exceptional customer experience that encourages repeat business with the company. May include field work related to design of customer requested work.Principal Duties and Responsibilities
Accurately designs and manages the order management of customer requested gas and electric services, upgrades, relocates and other New Business cases; utilizes effective techniques for planning and tracking.
Reviews CAD drawings, prepares permits, easements, other miscellaneous documents for the design of gas and electric New Business cases.
Assesses customer requirements and expectations to recommend specific products and solutions. Encourages conversion from alternate fuels to natural gas.
Analyzes project parameters and determines factors and recommendations for contract preparation.
Uses independent judgement to determine contract parameters in a manner that satisfies customer and complies with regulatory policies.
Manages customer requirements from the initial needs to the final delivery of gas and electric utilities.
Provides an exceptional level of customer service in-person, via telephone, and electronic communication.
Provides solutions that effectively meet the needs of the customer and Company while complying with all applicable standards.
Calculates commercial hourly demand, pressure requirements, and annual fuel utilization.
Develops positive working relationships with internal and external customers and stakeholders through both direct and indirect communications.
Assists in the restoration efforts of customer power outages.
Provides guidance and mentorship to others. Subject matter expert and collaborates with other members of the new business team to exceed performance metrics.
Other duties as assigned.
Required Qualifications for Position
Bachelor’s Degree or relevant experience.
(0-1 specialist) (1-2 senior) (3-4 lead) years of experience in gas and electric distribution work management principles.
Strong communication and presentation skills.
Advanced knowledge of energy products, services, end-use applications
Strong computing skills including but not limited to the Microsoft 365.
Exercises independent judgment and initiates solutions.
Ability to work collaboratively to accomplish business goals.
Excellent problem solving & decision-making skills.
Ability to meet pressured deadlines within time constraints.
Ability to manage multiple priorities.
Preferred Qualifications for Position
Prior New Business Specialist experience
Proficiency in NiSource’s work management systems and customer relationship management solutions.
DisclaimerThe preceding description is not designed to be a complete list of all duties and responsibilities required of the position.Inclusion and Diversity:
Value inclusion within your day-to-day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Safety:
Promote a safe work environment by actively participating in all aspects of our employee safety program.
Report any unsafe conditions and take actions to prevent personal injuries.
Support our interdependent safety culture by ensuring the safety of your co-workers.
Stay focused on the task at hand and promote productivity through good work habits.
Compensation:
Specialist: $58,400.00 - $81,900.00
Senior: $65,900.00 - $99,000.00
Lead: $77,400.00 - $116,200.00
Work AuthorizationAuthorized to work in the United States without requiring sponsorship.Inclusion & DiversityValue inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.Equal Employment OpportunityNiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.By applying, you may be considered for other job opportunities.Safety StatementPromote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.Salary Range:$58,400.00 - $116,200.00Posting Start Date:2024-08-14Posting End Date (if applicable):2024-08-28Please note that the job posting will close on the day before the posting end date.At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.