Job DescriptionTechnicians at Nordstrom are key to the success of operations that keep merchandise flowing seamlessly to our stores and customers. The Technical Support Services team is seeking a qualified Technician 1 to support users with inquiries involving computer systems, hardware, and software, with a focus on providing excellent service to Nordstrom employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service.This position requires that the candidate work onsite at our Midwest Fulfillment Center in Cedar Rapids, IA. The scheduled shift will be Tuesday-Friday, 4:00pm-2:00am. A day in the life…
Provide quick and effective assistance to users, guiding them in-person through troubleshooting and maintenance.
Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership.
Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented.
Identify why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions.
Perform maintenance activities to help prevent unexpected failures of technical equipment.
Demonstrate understanding and consistently deliver within the target SLA's for the specific area.
Demonstrate understanding of Project Management best practices.
You own this if you have…
A bachelor’s degree in related field or equivalent experience
2 years’ experience in a service management industry
2 years’ tech support experience
2 years’ experience troubleshooting, testing, or repairing technical equipment
Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners , thermal label printers (mobile/desktop) , laser printers
High motivation and self-direction with sound problem-solving and technical troubleshooting skills
Ability to read/understand technical documentation and aptitude to learn quickly
Ability to function well in a fast-changing work environment and manage competing priorities when facing multiple time sensitive issues concurrently
Ability to repetitively walk, bend, reach, stand, and lift 50lb boxes without difficulty
How we work…
With others. We leverage a robust set of virtual collaboration tools facilitating effective engagement among remote workers.
With transparency. We encourage open dialog and discourse. We actively work to break down silos.
With agility. We believe in leveraging methodologies focusing on individuals, interactions, collaboration and responding rapidly to change.
With open minds. We are committed to creating a diverse culture where people are free to voice their views and suggest creative solutions.
With pride. We value investing in people, growing careers, and embracing diversity, equity, inclusion, and belonging.
With Nordstrom Core Values. Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and Extending Ourselves.
We’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important pointsThe job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com . Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines. © 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. About UsWe’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity. CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence. CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation. HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.Come on! Join us!