Entry-Level Customer Service Rep

Job SummaryThe Entry-Level Customer Service Representative will serve as the first point of contact for customers, providing assistance, resolving issues, and ensuring a positive experience. This position requires strong communication skills, problem-solving abilities, and a customer-focused mindset.Key ResponsibilitiesRespond to customer inquiries via phone, email, or in person in a professional and friendly manner.Provide accurate information about products, services, and company policies.Resolve customer complaints and issues efficiently while maintaining a positive attitude.Document customer interactions and maintain detailed records in the company’s CRM system.Collaborate with other departments to address and resolve customer needs.Assist with order processing, account updates, and general administrative tasks.