Operational Excellence Delivery Partner (930929)

The Op Ex Delivery Partner plays a critical role in supporting a portfolio of contracts/projects to deliver an effective service that meets the performance targets, remains compliant and delivers exceptional customer satisfaction. The role will be part of a regional hub where you will work with other support functions to ensure that the contracts have the right level of support, governance and resources to deliver successfully. The role will be essential to providing governance across the projects and ensuring that the Operational VP is aware of all potential risks and issues. The role will lead on recovery action plans and managing the transition (start up or exit) of contracts. The Op Ex Delivery Partner is the point of contact for projects for Operational Excellence. SupervisionLine Management of the 10 Operational Excellence Managers that are working on contracts. The Operational Excellence Managers will be managed day to day by the Project Director but the Op Ex Delivery Partner will support the Op Ex Managers to meet the quality and performance requirements of the business.Portfolio Performance and GovernanceTracks performance and provides governance across a portfolio of contracts/projectsSupports projects with the monthly reporting requirements for the businessSupports projects to implement new performance reporting, processes and tools.Provides guidance and training on performance measures and how to manage performanceManages the operational risks and issues for the portfolio of projectsEnsures new projects put in the correct performance measures, reporting and structureQuality Assurance and ManagementSupports projects to deliver quality targets and make improvements where requiredWorks with the project to ensure that there are 10% case file reviews being completed monthlySupports the project to implement new quality reporting, processes and toolsProvides guidance and training on quality measures and how to manage qualityComplete quality reviews on contracts where requiredEnsures new projects put in the correct quality measures, reporting and structureConduct audits, assessments and data analysis to identify trends, risks, and opportunities for continuous improvement using action planning toolsCoach and mentor regional teams to foster a culture of continuous learning and operational excellenceOperational TrainingSupport the development and delivery of training programs that address the skill gaps and elevate operational performanceEvaluate training effectiveness through performance metrics and feedback loop, ensuring knowledge acquisition transfers to role deliveryMaintain accurate records of training activities and outcomes, generating reports and analytics to track progress and demonstrate the impact of training initiatives on business performanceSupports training needs analysis and identifies common gaps in technical capabilities across the portfolioProject Transition and RecoveryLead or support project start-ups, expansions, and close-outs to ensure strategic alignment, stakeholder engagement, and successful executionSupport the recovery efforts for underperforming projects, developing and executing turnaround plans with clear ownership and milestonesProvide targeted training and support to address root cause and program delivery issuesRegional SupportCollaborate with operations and supporting functions, that supports the translation of operational needs into actionable solutionsSupport the Operational VP and Op Ex Director to ensure continuity and consistency in deliveryPartner with VPs, RDs, and PDs, to assess challenges, prioritize needs, and co-design improvement strategiesEnsure enterprise standards of practice are prioritized in solutions for regional and project needsEnterprise Work and Product and Tool DevelopmentParticipate and provide input into the development of Op Ex products and toolsWhere required, take ownership of the development of an Op Ex product or toolChampion adoption of new products and tools across operations, ensuring alignment with enterprise strategyAttend and engage in the Op Ex Enterprise meetings as scheduled