Special Projects Manager - Service Delivery, Workforce Services (925470)

Plans and executes special projects working collaboratively with the Service Delivery Team, relevant corporate departments, operations and any vendors that may be engaged in the project transitionsRegularly schedules and hosts calls with all parties involved to check on progress, identify roadblocks, adjust schedules, and update plansConsistently utilizes agreed-upon project management software applicationDevelops, coordinates, and plans training sessions to support the rollout of special initiativesProvides routine updates and formal reports to internal partiesIdentifies process improvements needed and works across vendors, functions, and departments to implement necessary changesLiaison between Service Delivery Team, corporate departments, and field operations to ensure needs are met and resources are applied effectivelyIdentifies opportunities to standardize processes in the field to bring unity around business processes to result in significant financial impact and consistency of service for our internal and external customersResearches and analyzes basic and complex issues surrounding the processes and systemsMakes recommendations surrounding improving processes and practices that align with Equus’ goals and compliance standardsFacilitates implementation of change management initiatives, as assignedIdentifies and promotes methods for improving service delivery and business practices through automation which may include systems using artificial intelligenceCommunicates changes and may provide training to impacted business unitsAccountable for the quality and timeliness of projectsResponds to issues in any of our operations and follow those issues through to resolutionOther duties as assigned