The General Manager (GM) is responsible for overall store performance, team leadership, and operational excellence. The GM leads by example, follows all RPM and Domino’s policies 100% of the time, and holds the team accountable to the same standards. This role drives results through people development, food safety, customer service, and financial performance.
KEY RESPONSIBILITIES
Lead, train, coach, and develop Team Members using RPM training tools.
Foster a positive, high-energy culture that values accountability and teamwork.
Ensure compliance with all RPM, Domino’s, safety, security, and health department standards.
Deliver consistent product quality, service, and store image.
Manage sales, labor, inventory, cash handling, scheduling, and forecasting.
Execute local store marketing and represent RPM as a Brand Ambassador.
Uphold and represent RPM and Domino’s brand standards.
Support scheduling, labor management, attendance, and punctuality.
Resolve customer and Team Member concerns with a sense of ownership.
Operate all store equipment, including ovens and food preparation tools.
Demonstrate effective time management and multi-tasking skills.
Maintain a positive, fun, and engaging environment for Customers and Team Members.
Work a schedule of 40 plus hours a week based on business needs, including nights, weekends, and holidays.