The Shop is an expression of Island Creek, located in the state of Maine. The Shop is a blended wholesale, retail and foodservice facility in Portland. The job requires the ability to impact a strategic and operational plan for the facility, in partnership with the Managing Director. This person will play a role in further defining the operation strategy for this retail/fast casual concept, as well as continuing to improve the guest experience for all visitors. This role requires high level, organizational skills, the ability to juggle a wide variety of tasks/projects, and the ability to be both an effective manager and a team leader.
The Role:
Oversee daily FOH operations
Be a compelling leader, fostering a positive and collaborative work environment
Work with GM to Hire and train team, setting schedules for 2024
Support supply chain and logistics with the wholesale team for Maine & other out-of-state farms.
Train front of house personnel
Promote ICO Portland through outreach w/ ICO marketing team
Create and organize local events & experiences (in-store and out of store, when relevant)
Contribute and lead local social media initiatives and content generation, in collaboration with the team
Pursue private event business, detailing all event leads and potential events
Oversee staff schedule on volume shifts, planning in-times, breaks & departures for staff members
Oversee execution for both service + shucker opening/closing checklists
Field customer concerns in service and digitally, creating a dialogue when possible and further supporting guest relations and the creation of regulars
Manage online ordering systems daily
Promote, grow, and diversify online ordering
Provide proper training for new hires
Coordinate with non-ICO food & Bev vendors
Manage inventory and ordering for non-ICO food & Bev vendors
Help service/shucking team manage high volume business periods
Work service/ shucking stations during slow business periods
Work collaboratively with Managing Director & ICO for the global good
Lastly, we believe in personal and professional growth at Island Creek. Change and agility are parts of everyday life here. Every position is fluid and we believe the right person can grow to do amazing things. Yearly and quarterly reviews will help guide this process.
Compensation - base salary, year end performance base incentive, health and retirement benefits, cell phone plan, short and long term disability insurance, and free oysters.
REQUIREMENTS:
Strong interpersonal skills
Intuitive hospitality
Ability to anticipate guest needs
Ability to effectively manage a team of personnel
Ability to train staff to hit points of service consistent with ICO brand and The Shop
Comfortable working alone/ large degree of autonomy
Strategic thinking and creative problem-solving skills
Strong written and verbal communication skills
A willingness to do whatever it takes to accomplish the job at hand
Highest level attention to detail/ organizational skills
Ability to build meaningful and effective relationships from a satellite location
Ability to prioritize/manage a variety of different tasks
A good representative of Island Creek
Cherry and upbeat personality!
Ability to adapt to change
Drive and ambition
Must be comfortable standing/walking for 8 hours; and be able to bend, push, pull and/or lift 30 lbs.
The schedule for this role reflects the pace and seasonality of The Shop and Portland, Maine community. We anticipate 45-50 hours per week May - September, with 35 hours per week October - April.
The Shop by Island Creek Oysters in collaboration with Island Creek Oysters, Inc. is an equal opportunity employer, or EOE.