Description You could join the Robert Half team if you are looking for work as a Help Desk Analyst! We're looking for some with a can-do attitude who is looking to be part of a highly motivated team, so if that's you, apply today! The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also required for this Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. You should be prepared to cover alternative shifts when needed. You'll be right for this position if you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Seeking a short-term contract / temporary role? This opportunity with a company in the Non-Profit field might be the next career move you've been searching for. Located in South Portland, Maine, this Help Desk Analyst II role will be a short-term contract / temporary opening.What you get to do every single day
Provide guidance to Tier 1 support and team members
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
It is important for this job to facilitate user account management by handling onboarding, change and departure processes
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues Requirements - Excellent communication skills (written and verbal)
Critical thinking, problem solving, ability to work independently
Applicants with a combination of superior customer service skills and technical aptitude will be preferred
Strong familiarity with Active Directory
Networking experience
Microsoft Windows experience
Knowledge of MS Windows 10
We especially are looking for candidates with ITIL certification
You'll be a good fit for this position if you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
One or more programming or scripting language skills required
Ability to multitask and communicate well with individuals of all backgrounds
Ability to work independently with minimal oversight
3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .