Eurofins is seeking a self-motivated and enthusiastic IT Field Service Technician, which is a Second Level / Tier 2 position where you will be responsible for a combination of remote desktop support for local and nationwide support tickets, in-person support and act as fill in for occasional overflow of Service Desk calls. Support one or more localized laboratories to provide in-person, on-site support, 2-4 days per week.Provide remote support to laboratories across North America.Troubleshoot and resolve customer hardware, software and general network connectivity issues.  Break highly technical concepts down into non-technical language and communicate them to people of all IT skill levels.Must be open-minded and considered a change agent.Provide hands on/onsite support for various technical challenges.