Job Number 24057376Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYWith over 170+ million members, Marriott Bonvoy is connected to every part of the travel journey both within the Marriott International ecosystem and beyond. The Senior Manager, Redemption Pricing and Reimbursement Strategy, will utilize fiscal acumen to contribute to redemption and reimbursement strategies as well as identify and implement improvements to existing business processes.Reporting to the Director, Redemption Products and Dynamic Pricing, this role manages pricing strategy and economics of the $2.5B redemption business as it continues to grow beyond the guestroom. This Senior Manager, under the direction of the Director of Redemption Pricing and Reimbursement Strategy, will run the analysis of existing award products in terms of pricing and reimbursement strategy, while also project managing the development of new award products to give members attractive ways to use their points at lower costs to the program. Specifically related to redemptions on guestrooms, the Senior Manager will use revenue management strategy to collaborate with the Operations Research team to make continued adjustments to the underlying algorithm to accommodate shifting market conditions at over 8000+ hotels globally while continuing to maintain the financial viability of the loyalty program.The overall Loyalty Program and Operations team consolidates holistic responsibility for managing program, property, and member performance within Loyalty, maintaining strong connections to partner teams. Within this organization, the Liability Award and Reimbursement Strategy team manages existing redemption award products including redemption pricing, reimbursement strategy, redemption award products (Cash and Points, PointSavers, and upgrade awards) and develops new products, such as promotional pricing, to give members attractive ways to use their points at lower cost to the program. The Liability Award and Reimbursement Strategy team works closely with other partner teams including Reimbursement and Compliance, Finance, Loyalty Operations, and Revenue Management. The Senior Manager is primarily responsible for managing and evolving existing award processes, including new hotel setup, owner escalations and analysis, and inventory controls. This work combines analytical financial modeling, systems setup, process management, and direct engagement with Continent teams to socialize program decisions. He or she will also work closely with Finance counterparts managing complementary reimbursement processes to align analysis and communications.CANDIDATE PROFILEEducation and Experience Required
4-year degree from an accredited university in Business Administration or quantitative discipline and 4+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance OR
6+ years of relevant professional experience in loyalty, finance, revenue management, customer analytics or related function, demonstrating progressive career growth and pattern of exceptional performance.
Expertise in Excel, including independently structuring and maintaining analysis gathered from diverse data sets
Experience managing processes across diverse stakeholder set.
Education and Experience Preferred
Experience gathering data across multiple sources with SQL, manipulating large data sets in SAS, R, or Python, and visualizing outputs in Tableau
Loyalty, Revenue Management, or Finance experience
CORE WORK ACTIVITIESLead and evolve award management processes
Analyze financial impacts and manage processes for redemption pricing setup.
Manage and automate processes for manual inventory cap control and inventory control assignment and systems setup.
Support new hotel setup and Continent escalations.
Manage ongoing communications and systems pull-through processes.
Support Director of Redemption Pricing and Reimbursement Strategy on the analysis, rollout and management of new award products.
Perform analysis to quantify customer and financial impacts of proposed award changes.
Scope and manage systems implementation requirements with IT, Revenue Management Systems, and Digital.
Develop presentations for stakeholders summarizing analytical and project results.
Maintain regular communications with Revenue Management and Continent teams to socialize and improve usage of existing and new products.
Understand and meet the needs of key stakeholders.
Develop specific goals and plans to prioritize, organize, and accomplish work.
Determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
Collaborate with internal partners and stakeholders to support business/initiative strategies.
Communicate concepts in a clear and persuasive manner that is easy to understand.
Generate and provide accurate and timely results in the form of reports, presentations, etc.
Demonstrate an understanding of business priorities.
Maintaining Goals
Submits reports in a timely manner, ensuring delivery deadlines are met.
Promotes the documenting of project progress accurately.
Provides input and assistance to other teams regarding projects.
Managing Work, Projects, and Policies
Manages and implements work and projects as assigned.
Generates and provides accurate and timely results in the form of reports, presentations, etc.
Analyzes information and evaluates results to choose the best solution and solve problems.
Provides timely, accurate, and detailed status reports as requested.
Demonstrating and Applying Discipline Knowledge
Provides technical expertise and support to persons inside and outside of the department.
Demonstrates knowledge of job-relevant issues, products, systems, and processes.
Demonstrates knowledge of function-specific procedures.
Keeps up-to-date technically and applies new knowledge to job.
Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person in a timely manner.
Demonstrates self confidence, energy and enthusiasm.
Informs and/or updates leaders on relevant information in a timely manner.
Manages time effectively and conducts activities in an organized manner.
Presents ideas, expectations and information in a concise, organized manner.
Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned by manager.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.