Program Description: The purpose of this project is to provide document/file conversion of historical media archives and recently received document/file [variety of different paper Tax Documents (Forms and Schedules) and Correspondence] into a digital computer-readable format for the IRS. The project will receive, control, and convert source materials to standardized, indexed, and searchable Portable Document Format (PDF) (PDF Image plus Text) electronic documents for an estimated 57 million images.Position Description: The Operations Manager ensures the productivity, quality, training, and supervision of team members and up to 25+ staff. This includes attendance compliance, training to procedures and oversight of quality control compliance. Strong communication skills required to allow for best results and creating an overall positive work environment. The operations include handling of over 57 million images or approximately 17,600 boxes, updating required tracking systems for tracking and preparing the material for scanning and return shipment to the customer. The operation will include management of incoming and outbound deliveries, operations, and warehouse management/utilization. This position will require close and frequent communication with the leadership, customers, and other stakeholders as customer expectations may frequently change. Responsibilities:
Works closely with teaming partners for coordination of production, quality and staffing
Ensures all requirements are being met, including the turnaround time requirement from when a shipment is received at our facility until it is digitized
Coordinates with the personnel to ensure all service level agreement are met
Create reports and metrics on productivity and quality
Consistently look for efficiencies to increase productivity
Coordinates with team leads on attendance, productivity goals and quality metrics
Supports the team members and plays a key role in creating the overall positive work environment
Plays a vital role in maximizing the output of the various production teams
Ensures that standard procedures are followed, and corrections applied as necessary
Ensure that the necessary administrative and legal formalities are completed as directed by leadership
Works with third party partners as needed
Willing to work various hours or shifts as needed and sets the example with their own compliance with rules, attendance, flexibility, and attitude
RequirementsYears of Experience: 5 yearsEducation Requirements: Bachelors degree or equivalentRequired Skills:
Bachelor’s degree and 5 years’ experience as an Operations Manager or related management experience
2 years’ experience with supervising 20+ staff or related management experience
Identification of resources, reporting, quality control, and supervision
Strong verbal and written communication
Strong Excel background preferred but not required
BenefitsSES provides a competitive salary and the following benefits:
Medical
Dental
Vision
AD&D
STD
LTD
Company paid Life Insurance
401k with employer contribution
Paid Time Off
Pet Insurance