Apple & Mac Windows Desktop Support Technician

   Job Description:    As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.  This is a journeyman position for the typical desk side support technician.  You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.  You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.  Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.