Vacancy expired!
SENIOR DESKTOP SUPPORT SPECIALIST (USCB-22-1178-F): Bowhead is seeking multi-platform (Windows / OS X) Desktop Support Specialist to support the US Census Bureau. These analysts will be on the front line of providing the computer support needed to enable the Census Bureau in accomplishing its mission of being the nation's leading provider of quality data about its people and economy. The Desktop Support Specialist will perform the following tasks: •Provide onsite support to troubleshoot, repair and resolve laptop issues for customers visiting the Onsite help desk. • Build, install and repair PCs, laptops, and peripheral devices (such as printers, scanners, and plotters) related to desktop infrastructure. • Provide desk-side support to troubleshoot, repair, and resolve issues for a wide range of installed computer systems such as PCs, laptops, and peripherals (e.g. printers, scanners and plotters). • Provide technical support for remote customers via telephone, online chat, email, or using secure remote access product such as Bomgar. • Enter and/or resolve incidents assigned to Tier II in the ticketing system (Remedy). Thoroughly document notes regarding research, troubleshooting efforts and work performed. • Work closely with other IT support teams to identify issues/problems, trends and rectify recurring issues for the end-user environment. • Provide written input to Tier I or other end users including procedures, "how-to" and troubleshooting guides, and training materials/procedures • Perform routine maintenance on peripheral devices by providing consumable materials for printers, plotters and scanners. • Resolve and remediate network outages or computer virus/malware infections as needed. • Provide IT support to conference and training room facilities. • Complete root cause analysis and diagnostics for IT related problems and issues utilizing Remedy or procedures such as an After Action Report. • Maintain a customer satisfaction rating of satisfactory or higher. • Manage Incidents by troubleshooting and providing answers to technical questions from users and escalating them to other service providers as necessary
Requirements In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine by date of hire. A successful candidate will meet or exceed the following minimum qualifications: • Minimum of 2 years in Desktop Management cycle • Associate's Degree with Technical Certification (such as CompTIA A+, Network+, or Dell Certified Systems Expert (DCSE)). Bachelor's degree in Computer Science or Information Technology field preferred. • Understanding of PC/Laptop/MacBook/printer hardware technology and associated operating systems (Windows / OS X) • Ability to install, configure and maintain operating system and software products • Experience providing customer or end-user support and good communication skills • Understanding of how to perform advanced troubleshooting of desktop software, hardware and network problems • Ability to develop standard operating procedures or policies • Ability to analyze the problem, develop a strategy and implement the solution • As this is a customer-facing position, the candidate must present a positive, professional demeanor that reflects positively upon the company and the supported agency • Proficient to expert ability in the Microsoft Office Suite, including Word, Excel, and PowerPoint • Must be able to speak, read, and write proficiently in the English language. The ability to understand problems over the phone and to clearly communicate instructions and guidance over the phone is essential for this position. • Ability to work independently while following established SOPs and guidance from management and co-workers. • Must be flexible and willing to work varying shifts (06:00-14:30, 7:30-16:00,08:30-17:00,10:30-19:00). • Employee will participate in a rotating hybrid schedule (Telework and onsite). • The first 30-45 days of employment will be onsite at the US Census Bureau SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Public Trust level. US Citizenship is a requirement for Public Trust clearance at this location. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/). UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. Link to apply: https://rn21.ultipro.com/UKP1001/JobBoard/JobDetails.aspx?ID=CA27C9F92771FBDC #LI-KC1Vacancy expired!