Customer Service Officer

Job DescriptionWe are looking for a Customer Service Officer to join our dedicated support team. The ideal candidate will serve as the primary point of contact for clients, ensuring their needs are addressed efficiently and with care. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.ResponsibilitiesHandle customer inquiries via phone and email in a professional and courteous manner.Provide accurate information about products, services, and company policies.Resolve customer concerns with empathy and efficiency.Maintain detailed records of interactions and follow up to ensure satisfaction.Collaborate with internal teams to improve service processes and client experience.Uphold company standards and contribute to a positive work environment.