Family Support Liaison

The Family Support Liaison (FSL) is an empathetic, respectful, and skilled professional dedicated to the NEDS mission of saving and enhancing lives through organ and tissue donation. This position works under the direction of Sr. Director, Family Services. The FSL responds on-site throughout the donor service area to referrals, collaborates with hospital care team, and supports next-of-kin and extended family pre/during/post extubation in a manner that meets NEDS’ mission, vision, and values while best serving Donor Families. FOCUS AREAS/ESSENTIAL JOB FUNCTIONS:Receives referrals from Primary Family Coordinator (PFC) or designee, arrives on-site to hospital and collaborates with hospital care team, provides support and guidance to next-of-kin throughout donation process.Assess and advocate for religious accommodation needs of Donor Families.Guiding Donor Families through the emotional process of grief and loss as family honors the gift of donation.During periods where no Donation After Cardiac Death (DCD) support is scheduled, FSL performs duties assigned by PFC or designee.Ability to work 16-hour on-call shifts.Documents all follow-up into NEDS electronic medical record.Participates in required meetings and training.Performs other duties as deemed necessary by Senior Director and/or Manager of Family Services.The FSL will work (12) 16-hour on-call shifts per month from 8:00am - midnight. with weekend and holiday rotation. Family Support Liaison - will live within a hour radius of New Haven, CT area coverage and cover various portions of New England as needed.