Description We are in need of a Quality Assurance (QA) Support Engineer who can assist us in identifying and triaging incidents, bugs and issues within our system. This position requires customer support and quality assurance experience. This person will evaluate and report bugs and issues and assist in testing those fixes according to the needs and best practices of our product specifications. The QA Support Engineer will assist various levels of testing, meeting and support facilitation with our remote end users and internal teams. Minimum Qualifications: 1. 1-2 Years Customer Facing Support or Technical Care Experiences
1-2 Years of Software Testing experience
Excellent verbal and written communications skills
Good understanding of Software Systems / Application Design and SDLC
Exceptional organizational skills and the ability to prioritize work
Excellent problem solving and debugging skills
Knowledge of QA Testing Process
Freshdesk / Zendesk or Ticketing Queue Experience
Experience using Project Management tools like Jira/Confluence
Key Responsibilities: 1. Work closely with Support and other Scratch engineering teams to help ensure the quality of our applications are the best in class
Identify known software bugs, communicate fixes as they occur, and escalate new issues reported in the field back to the segments of our engineering organization
Execute test cases where needed and help gather results
Work closely with the engineering team to identify, characterize, and resolve software issues
Report found issues through our ticketing system, effectively follow up and communicate test results
Lead triage and discovery meetings to assign and prioritize issues with various group
Requirements Software Testing, SDLC Methodology, Zendesk, Customer Support, QA Testing Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .