Studio Crew, Seaport

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.ROLES AND RESPONSIBILITIES:Hospitality Champion & Community BuilderCurate impeccable and personalized rider experiences through high-level customer service and hospitalityBuild community with riders so that you can anticipate their wants and needsTreat the studio as if you’re throwing a party at your home where every rider feels welcomeProvide support to instructors for class check-inBe willing and able to assist in all first aid situationsBusiness DriverActively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitalityUpsell class packs, renewal memberships, retail, shoes, and waterDrive studio goals through intentional sellingMaintain product knowledge for retail operationsTeam PlayerAssist Studio Management with daily tasks and projectsSupport with training and coaching new hiresDevelop interpersonal relationships with all staff to ensure efficiency and camaraderieStudio Maintenance & EnvironmentMaintain the distinct SoulCycle studio aesthetics, atmosphere, and cultureStudio cleaning and prepping (bikes, weights,, floors, mirrors)Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)