E-Commerce Assistant Manager

Formaggio Kitchen is looking for a web-savvy, detail-oriented individual with a passion for food, storytelling, and customer service to join our growing e-commerce team. This position will primarily be responsible for the day-to-day operations of our mail order and e-commerce order processing located at our warehouse in Watertown, MA. This position will report to the E-Commerce Manager and will handle a range of tasks, from order picking, packing, and processing to customer support and collaboration on marketing initiatives.

Daily tasks may include:

Picking, packing, and shipping orders.

Interacting with customers via email and telephone to help drive sales and address issues.

Processing orders on our website and in our retail management system.

Supporting marketing initiatives (email, social media, etc.) to enhance our online and mail-order business under the guidance of the E-Commerce and Marketing Director, Supervising seasonal staff.

Preferred candidates will have a:

High school diploma or equivalent;

Proficiency with computers and programs such as Microsoft Office software and Google applications;

Self-driven, strong work ethic;

Exceptional customer service;

Passion for specialty food and a drive to eat, drink, taste, and learn;

Aptitude to be detail-oriented and process work in a timely manner;

Demonstrated ability to work effectively as part of a team;

Strong written and verbal customer-facing communication skills;

Desire to contribute creatively to various marketing and media efforts;

Knowledge of SEO best practices and basic HTML;

Knowledge of e-commerce platforms, preferably BigCommerce;

Valid license (we need someone who can drive);

Ability to bend, push, and lift 25 pounds regularly

Please note this is only available as an on-site position, no remote work is available.

COMPENSATION this position is: Salaried, varies DOE, $50-58K

Formaggio Kitchen is committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate against any individual on the basis of race, color, sex, gender identity, sexual orientation, national origin, age, religion, disability, marital status, veteran status, genetic information, or any other characteristic protected by applicable laws.

Furthermore, Formaggio Kitchen will provide reasonable accommodations to qualified individuals with disabilities, unless doing so would impose an undue hardship on the operation of our business.

Note: Because Formaggio Kitchen is a food establishment, it is not an allergen-free workplace. Nearly all roles take place in an environment with food allergens.

Please submit a resume and a brief cover letter describing why you believe you would be a good fit for this position.