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Job Title: Front Desk Receptionist – Dental Office
Position Overview
We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our dental practice. This role is the first point of contact for our patients and plays an essential part in maintaining smooth daily operations. The ideal candidate will be professional, dependable, and comfortable working in a fast-paced healthcare environment. Flexible scheduling options are available, and we are hiring for both full-time and part-time positions.
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Key Responsibilities
Patient Communication & Customer Service
Greet patients warmly upon arrival and ensure a positive, welcoming experience.
Answer incoming phone calls promptly and professionally; route calls as needed.
Respond to patient text messages and emails in a timely and courteous manner.
Provide information regarding appointments, services, office policies, and financial procedures.
Appointment Management
Schedule, confirm, and reschedule patient appointments.
Check patients in and out efficiently.
Verify patient information and update records as needed.
Coordinate appointment reminders and follow-up communications.
Financial & Administrative Duties
Collect payments, co-pays, and outstanding balances.
Process transactions, generate receipts, and maintain accurate financial records.
Assist with insurance verification and documentation when necessary.
Maintain an organized front desk area and ensure confidentiality of patient information.
Operational Support
Maintain communication between the front office and clinical staff.
Prepare and manage daily schedules, lists, and reports.
Perform general office duties such as filing, data entry, and scanning documents.
Support additional administrative tasks as assigned by management.
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Qualifications
Previous experience in a dental or healthcare office preferred.
Strong customer service and communication skills.
Ability to multitask, prioritize, and stay organized in a busy environment.
Comfortable using practice management software, computers, email, and texting systems.
Professional, positive attitude with strong attention to detail.
High school diploma or equivalent required.
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Work Environment
Fast-paced dental practice with a patient-centered focus.
Collaborative team atmosphere.
Requires sitting, standing, and interacting with patients throughout the day.
Flexible hours available for both full-time and part-time positions.
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Compensation
Compensation is experience-based
Performance-based bonuses available
Opportunities for wage growth with tenure and skill development
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Benefits Package (Full-Time; Part-Time Benefits May Vary)
Competitive pay with performance bonuses
Flexible scheduling options
Paid time off (vacation, and holidays)
Health insurance options
Dental benefits for employees
Health insurance copay offer
Uniform allowance (if applicable)
Employee discounts on dental services
Opportunities for professional development and career growth
Supportive, team-oriented work culture
BOTH FULL/PART TIME