EPS Supervisor

The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor’s convention areas at a supervisory level. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices.Effectively trains technicians on various job dutiesKeeps informed of all new developments within the department.Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Assists AV Technicians with equipment deployment/setup, calibration and system debug.Maintains daily communication with project team on job progress and status.Maintains a professional work experience and positive interaction with all trades on projects.Sets up meetings and conferences.Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers.Efficiently pulls, terminates, tests and labels field cabling to the correct locations.Operates powered, powder actuated, and hand tools to install supporting infrastructure.Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks.Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow.Makes contact with the clients to ensure scheduled meetings go smoothly.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned. The Encore Boston Harbor Entertainment Production Services (EPS) Supervisor will be responsible for the basic set up and operation of small to large-scale audiovisual systems in the Encore Boston Harbor’s convention areas at a supervisory level. This includes, but is not limited to: maintaining processes, scheduling, and supporting department team members and maximizing opportunities for departmental success; maintaining all Encore Standards; and ensuring excellent guest and team member experience.  JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. Participates in short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices.Effectively trains technicians on various job dutiesKeeps informed of all new developments within the department.Effectively overcomes obstacles with both internal and external teams to achieve superior guest satisfaction and resort productivity.Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Assists AV Technicians with equipment deployment/setup, calibration and system debug.Maintains daily communication with project team on job progress and status.Maintains a professional work experience and positive interaction with all trades on projects.Sets up meetings and conferences.Sets up and maintains all computers, LCD projectors and all other audio visual equipment for our customers.Efficiently pulls, terminates, tests and labels field cabling to the correct locations.Operates powered, powder actuated, and hand tools to install supporting infrastructure.Utilizes provided AV System Drawings, to install and connect, tidy and serviceable devices behind displays, in furniture, and in AV system racks.Assists with troubleshooting by verifying and testing cabling, and checking power/signal flow.Makes contact with the clients to ensure scheduled meetings go smoothly.Works with safety as a priority, and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Performs any other job-related duties as assigned.