Investigator

The Encore Boston Harbor Investigator is responsible for protecting company assets and provides a safe environment for our team members and guests; interviewing, summarizing, and writing comprehensive security reports to memorialize incidents that occur on property  JOB RESPONSIBILITIES:   Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.Responds to, investigates and documents all security- related incidents on property.  Works directly with Security Management and collaboratively with members of law enforcement and other agencies to ensure the highest level of safety and security throughout the property.Helps with triage and scene safety during the initial moments of a security incident.Ensures that all security reports are submitted in a timely manner.Collects and logs evidence related to security incidents and demonstrates proper chain of custody.Effectively manages internal and external guest relations, which may require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate. Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.Maintains a series of keys, accessing locked areas as necessary.Works with safety as a priority and follows department and company safety standards.Maintains relevant knowledge of industry through continuing education and training.Works with guest claims/risk management to mitigate liability to the company while maintaining the highest quality of guest service.Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.Delivers and maintains a maximum level of property-wide service and satisfaction. Contributes to company-wide communication and best practices.Assists in providing training opportunities for team members.Keeps informed of all new developments within the department.Performs any other job-related duties as assigned.