MMFA Lead Systems Consultant NBCS

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates. Lead Systems ConsultantContract: 12+ monthsLocation: Springfield, MA 01111Description: Should have experience in Managing application support with multiple technologies like Mainframe, .Net, Java, Informatica and Pega.Should be well conversant with ITIL process and team management processes. Responsible for end to end services for the application area being managedOversee the day-to-day operations of the team, accountable to manage the workload of the team. Lead the team of one or more application portfolios with the objective of timely restoration of services and fulfillment of business requests thereby meeting service level commitments and continuous service improvement, in the portfolio managed within the limits of pre-defined corporate guidelines.Work directly with customers/partners to support their needs and requests.Ensure adherence to SOW requirements including client security and compliance needsEnsure adherence to defined processes (like creating problem records, performing timely RCA''s, creating knowledge articles, maintaining application documentation etc.)Prepare performance dash boards & management reports and Conduct periodic data analysis, perform RCA for any targets missed and customer escalations; Report the findings to senior leadership. Implement all Corrective and Preventive actionsCoordinate shift operations and logistics effectivelyReport performance dashboards on a periodic basis to the customer stakeholdersJointly work with the customer to prioritize improvement opportunitiesResponsible for liaising between project teams across locations and the Customer. Coordinate with onsite and offshore teams as necessary during project delivery, including daily connect calls.Should be familiar with incident management activities like attending incident management call, working with technical leads to arrive at the best solution in short span of time. Should have clear understanding of different SLAsShould have experience in managing service requests. Should be able to prioritize the work for the team and get the things done on timePerform task and module level estimations and conduct reviews to ensure quality of deliverablesProvide inputs for resource level projections (like leave plans, additional resource requirements etc.)Implementation of planned Service Improvement initiatives and Participate and provide inputs for all auditsEnsure the team to maintain standards and best practicesEnsure to provide support for application development and testingEnsure complete KT to support teams before any project production releaseProvide inputs for yearend review, rewards and recognitionDrive innovation - drive for automation and permanent fixes to bring in efficiency. Bring in new ideas for overall performance improvementSkills: Knowledge, Skills, Abilities Excellent verbal and written communication skills to be used across multiple mediums (i.e. conference calls, E-Mail, Teams, Slack, meeting minutes, etc.) when working with both technical and non-technical audiences located in multiple geographic locations.Demonstrated ability to work independently and grasp concepts quickly.Demonstrated sharp, analytical, problem solving, and decision-making skills.Strong interpersonal skillsDemonstrated ability to address multiple priorities (i.e. ad hoc requests and escalated support issues) in a fast-paced, collaborative environment.